University of Central Florida

University of Central Florida

IT Client Support Specialist I

Orlando, FL (Main Campus)

No sponsorshipDetected 7 days ago
LinuxCustomer SupportDNSVPNResearchLeadershipCommunicationCompTIA

About the role

  • Facilities and Business Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
  • Visit our website or follow us on Facebook and Instagram to learn more.

Responsibilities

  • Maintain, install, upgrade, and repair hardware and software across desktops, laptops, workstations, and peripherals, including Windows, macOS, and Linux systems. Diagnose technical issues and escalate complex problems when needed.
  • Troubleshoot computer and network issues using diagnostic and networking tools, and support endpoint engineering through systems such as Intune, Entra, MECM, Active Directory, Jamf, DHCP, and vulnerability management platforms.
  • Create and update knowledge base documentation, provide user training, and coordinate with vendors for troubleshooting, repairs, and parts replacement.
  • Work with vendor escalation teams, process vendor support tickets, and communicate effectively with UCF IT Infrastructure leadership and clients.
  • The UCF IT Department within Facilities and Business Operations is seeking to hire an IT Client Support Specialist I.
  • The IT Client Support Specialist I is responsible for providing IT support including software and hardware troubleshooting, configuration, and installation.
  • This position will support UCF Connect campuses including Valencia East, Valencia West, Valencia Osceola, Lake Sumter State College, Seminole State, Eastern Florida State College, and the UCF Daytona campus.
  • Support is provided over multiple channels, including phone, email, chat, walk-up, and desk-side.

Requirements

  • Applicants claiming preference are responsible for providing required documentation by the closing date of the position.

Nice to have

  • Familiarity with enterprise endpoint management tools such as Microsoft Intune, MECM, Entra ID, or Jamf Pro, as well as vulnerability management platforms (e.g., Tenable, Qualys).
  • Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator, Apple ACSP/ACTC, Jamf 200+).
  • Working knowledge of networking fundamentals, including troubleshooting DHCP, DNS, VPN connectivity, and basic routing and switching concepts.
  • Ability to diagnose and resolve hardware and software issues using standard technical or network diagnostic tools.
  • Demonstrated ability to meet service expectations in a ticketing environment while managing multiple priorities effectively.
  • Special Instructions to the Applicants:
  • Position requires a valid Class E driver's license.
  • This position is considered mission essential and must be available 24/7 in the event of an emergency.

Compensation

  • Meet annual performance metrics and service-level targets, contributing to vulnerability remediation and overall service quality.
  • The anticipated salary range for this position is $20.29 to $22.57.
  • If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment.

Benefits

  • The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
  • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
  • Paid time off, including annual and sick time off and paid holidays
  • Retirement savings options
  • Education assistance
  • And more…For more benefits information, view the UCF Employee Benefits Guide.
  • Serve as part of a mission-essential team, remaining available for emergency response and occasional after-hours, weekend, holiday, or campus-closure support.

Visa & Work Authorization

  • All applicants must be authorized to work for any U.S. employer.
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This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.