Chamberlain Group

Engineer III, Customer Quality

Oak Brook, IL · Mid

Sponsorship not specified$77k-$124kDetected 20 days ago

Process ImprovementCustomer SupportCommunicationProblem SolvingLean Manufacturing

About the role

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues
Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation
Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience
Lead root cause analysis and 8D problem solving for critical customer escalations
Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities
Works closely with product specialists, development and test teams, and project managers to prioritize and implement changes

Bachelor's Degree in Engineering, or related field
5+ years of experience in a quality role in manufacturing, customer support, software, or engineering
Ability to travel 15% - domestically and internationally

Certification in quality engineering preferred (e.g., CQE, Six Sigma Green Belt or Black Belt).

Ability to work in a matrix/cross-functional environment
Strong interpersonal and customer communication skills
Experience with products that have HW and SW components
Strong problem-solving and analytical skills; 8D methodology
Customer feedback management process ownership
Ability to implement Statistical Process Control
Electromechanical and manufacturing operations experience; experience working with customer feedback collection tools and techniques

The pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

This listing is sourced directly from Chamberlain Group's careers page and normalized into a canonical job model.