The Trade Desk
Support Engineer
Irvine · Full-time
Sponsorship not specified$64k-$118kDetected 1 day ago
JavaScriptPythonJavaHTMLData StructuresSQLGraphQLRESTAccessibilityAccount ManagementSignal ProcessingCommunicationCollaborationProblem Solving
About the role
- Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
- When you work here, your impact is worldwide.
Responsibilities
- Serve as a Support Engineer for our Technical Account Management (TAM) team, who are responsible for communication and management of enterprise API clients and third-party partners that use various REST, JSON, GraphQL (GQL) APIs
- Contribute to the company and Support Team's knowledge base
- Coordinate in-depth training on Support-related tools and processes
- Identify opportunities for improvement within the business and lead projects to champion solutions addressing those gaps or weaknesses
- Light on-call/after-hours support
- 4 - 6 years relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting
Requirements
- Bachelor's Degree from a four-year university or relevant substitute experience
- Experience managing complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
Nice to have
- Experience with Programming languages (HTML, Python, Java, JavaScript) is a plus
- Knowledge of advertising technology industry is a plus
- Multi-lingual a plus
Skills
- Advertising powers the content people love.
- It does not get much bigger or faster than this!
- They will ensure various Enterprise clients are supported effectively by focusing on
- Executing and manipulating stored procedures and writing queries in SQL
- Responsible for owning incidents, including collaborating, and escalating to Engineering, Product, and Business Intelligence
Compensation
- The base salary range for this role is
- $64,100 - $117,500 USD
Benefits
- Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
- At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.
Equal opportunity
- As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
- Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
- When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
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This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.