Broadridge Financial
Senior Client Relationship Administrator (Hybrid)
Edgewood, NY · Senior
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About the role
- You will interact with clients daily, through email and some phone calls, communicating status updates, providing resolutions to research items, problem solving, and escalating urgent items as needed.
- You will work closely with the team and interact regularly with various internal departments.
- This is a hybrid role, where you will work 2 days in the office in our Deer Park, NY location, and the other 3 days remotely.
Responsibilities
- Engage clients and assist them through the suite of electronic products the department supports, explaining in a way that is clear and easy to understand
- These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
- We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Requirements
- Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines
- You will use your proficiency in maintaining high client satisfaction results and overall client advocacy.
- Do you have 3-5 years of experience providing a stellar level of client relationship management?
- Mastery of MS Office suite of products
- Strong organizational, verbal, and written communication skills
- Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines; Highly adaptable and team-oriented
- A self-starter with the capability to thrive in a dynamic working environment
Nice to have
- Bachelor's Degree preferred
- Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
Compensation
- Range: The pay range for this position is $36.00 - $40.00 per hour, annual base.
- Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location and education.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- Bonus eligible.
- Disability Assistance
Company info
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
- We are seeking a Senior Client Relationship Administrator to join our dynamic team in Deer Park, NY.
- Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
This listing is sourced directly from Broadridge Financial's careers page and normalized into a canonical job model.