RR Donnelley
Workflow Coordinator
New York, NY, United States · Contract
Sponsorship not specifiedDetected 1 day ago
Data AnalysisCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- RRD provides marketing, packaging, print, and business services to the world's most respected brands.
- The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Working conditions - Position operates at sites with maximum of Daily operations 7 am to 8 pm.
Responsibilities
- We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
- Additional duties may include client or manager requests, such as setting-up conference rooms with furniture configuration, mail and messenger services, manage multiple phone lines and/or visitor check-in.
- Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
- Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Requirements
- Professional attire required, Uniform shirts provided.
- Must be able to work standing up all or most of the time.
- Ability to work overtime as needed.
- Produce required reports on schedule.
- Maintain all logs and reporting documentation as required.
- Must be able to lift up to 50 lbs. on a regular basis.
- Intermediate computer skills required, generally using Microsoft Office.
Company info
- In a rapidly changing world, the ability to innovate and break new ground drives progress.
- Williams Lea has harnessed this ability for more than 200 years.
- Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
- We're always progressing.
- Connecting technology with expertise and strong processes to transform support services.
- As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
- The salary range for this role at the noted RRD location is $27 - $28 / hour.
- Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.
- Typically, roles follow step progressions to a target rate or set increments over time.
- Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.
- RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
- Shift: Monday to Friday - 3:00pm to 12:00am
- RRD is an Equal Opportunity Employer, including disability/veterans
- At RRD, we value innovation, authenticity, and integrity.
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