Iherb

Sr. Director, Global Content & Product Operations

Home Office, CA · Director

Sponsorship not specified$260k-$285kDetected 5 days ago

LLMsProject ManagementLogisticsProcess ImprovementVendor ManagementCommunication

About the role

In this role, you will oversee the high-volume operational teams responsible for taking product data and customer-facing assets from inception to live-on-site globally: Content Operations, Product Content Onboarding, and Translation/Localization.
The ideal candidate is a systems thinker with a passion for operational efficiency and AI enablement, leading the transition from traditional manual workflows to highly automated, AI-assisted pipelines.

Drive Global Throughput: Oversee and scale the day-to-day operations of our core teams: Content Operations, Product Content Onboarding, and Translation/Localization.
Standardize & Optimize: Map and re-engineer end-to-end workflows to eliminate bottlenecks, establish clear SLAs, and drastically reduce the time it takes to get product content and listings live globally.
Performance Architecture: Build data-driven dashboards to track operational KPIs, including queue velocity, publishing accuracy, team capacity, and unit cost per asset.
Implement AI Solutions: Actively identify, pilot, and deploy AI-enabled workflows and automated tools to modernize production (e.g., utilizing LLMs for product copy generation, automated translation memory, and intelligent asset tagging).
Modernize the Tech Stack: Partner with Product and Technology teams to optimize and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS).
Future-State Design: Define and execute a roadmap for next-generation, AI-assisted "human-in-the-loop" operational models that maximize team productivity.
Intake & Prioritization: Establish scalable operating rhythms and prioritization frameworks to manage incoming content and listing requests from Merchandising, Marketing, and other relevant teams
Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
Bachelor's degree in Business, Operations, Technology, Engineering, or related field required.
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Knowledge, Skills & Abilities
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk and hear.

A history of turning messy, human-dependent processes into streamlined, tool-driven, and highly measurable workflows.
Experience administering or optimizing enterprise CMS, PIM, or Translation Management (TMS) platforms.
Certifications or extensive practical experience in process improvement (Lean, Six Sigma, Agile).
MBA or advanced degree preferred.
Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus

Fast-paced with fewer interruptions than a typical office environment.
Remote setting that combines professionalism with a casual atmosphere.
Home Office environment, providing flexibility and comfort
Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software.
Flexibility to accommodate extended work hours as needed

The expected salary range for this role is $260,000.00 - $285,000.00 USD.
The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Education Requirements:
The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
Member may occasionally lift or move office products and supplies up to 25 pounds.
Proper lifting techniques required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operational Efficiency & Workflow Scaling
We are seeking a highly strategic, technology-forward Senior Director of Global Content & Product Operations to lead, scale, and modernize the digital production engines powering our global e-commerce business.

This listing is sourced directly from Iherb's careers page and normalized into a canonical job model.