Verista, Inc.
6520 - Laboratory IT Support SME/ Senior Information Systems Engineer
Cambridge/Norton, MA · Senior · Full-time
Sponsorship not specified$74k-$123kDetected 1 day ago
LinuxSystems EngineeringDNSGxP
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
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About the role
- Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.
- Our talented and dedicated professionals are committed to making an impact every day.
- This position sits at the intersection of IT and scientific operations, requiring close partnership with scientists, vendors, and enterprise IT teams to ensure reliable and compliant lab operations.
Responsibilities
- Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
- Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
- Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
- Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
- Provide occasional off-hours support (rare, roughly quarterly), typically resolved remotely
- Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
- We empower and support our colleagues
Requirements
- Bachelor's degree in Information Technology, Computer Science, Life Sciences, or a related field
- Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
- Hands-on experience with instrument-connected PCs and strong IT troubleshooting across hardware, software, and networking
- Experience working in a GxP environment, with exposure to computer system validation concepts
- Comfort working with Veeva and change control processes, including maintaining validation documentation
Nice to have
- Windows administration and Active Directory experience, plus basic networking knowledge
- Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred
- Linux experience and database familiarity preferred
- Competitive pay plus performance-based incentive programs
Compensation
- For US geography, the salary range for this position is shown below.
Benefits
- Company-paid Life, Short-Term, and Long-Term Disability Insurance.
- Medical, Dental & Vision insurances
- FSA, DCARE, Commuter Benefits
- Health Savings Account
- 401(k) Retirement Plan (Employer Matching benefit)
- Paid Time Off (Rollover Option) and Holidays
- Tuition Reimbursement
- Paid Parental Leave and Bereavement
Company info
- Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives.
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