Zillow Group

Zillow Group

Senior Support Consultant, Follow Up Boss

Remote-USA · Senior

Sponsorship not specified$26k-$42kDetected 54 days ago
CRMAccount ManagementCustomer SupportCommunicationProblem Solving

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 26 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The daily responsibilities in this role include, but are not limited to:
  • Educate customers on newly released features, functionality, and best practices within Follow Up Boss.
  • To your teammates, you will be the pulse of our users, a customer expert, and someone who ensures customer voices are heard across the business.

Responsibilities

  • Help keep support documentation and shared knowledge current so the team can consistently support changing product and integration experiences.
  • Support Zillow integration onboarding by helping team leads and agents understand enablement order, profile linking requirements, and the steps needed to establish a successful connection between Zillow and Follow Up Boss.
  • Follow Up Boss is a best-in-class CRM focused on helping real estate teams build more successful businesses by getting organized, engaging their leads, and creating accountability to drive results.

Nice to have

  • Previous experience working with a CRM, real estate, and SaaS environments.
  • Strong technical troubleshooting and problem-solving skills.
  • Thoughtfulness and resourcefulness.
  • Experience working in a fast-paced environment.
  • Extraordinary grammar and spelling skills with high attention to detail.
  • The ability to learn and explain evolving Zillow integration requirements, including agent profile linking, setup dependencies, and the customer impact of Zillow-connected product changes.

Compensation

  • In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $25.90 - $41.50 hourly.
  • The base pay range is specific to these locations and may not be applicable to other locations.

Benefits

  • In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Company info

  • As one of our Follow Up Boss Product Support Experts, you will be the helping hand our users count on, combining your love of technology with your love of helping people.
  • You will build deep product proficiency, help customers wherever they need it, and keep our knowledge base current so that your insights scale across the team and to our customers.
  • As Zillow and Follow Up Boss continue to deepen their partnership, this role also plays an important part in supporting customers who use Zillow-connected workflows, helping them understand, adopt, and troubleshoot Zillow integrations so they can work leads effectively across both systems.
  • Most of all, you will relish every opportunity to encourage, delight, and exceed customer expectations.
  • Guide customers through Zillow integration setup and adoption, including helping them understand what the right fit is for their workflow and business needs.
  • Help customers prepare for Zillow integration changes by setting expectations for initial setup, ongoing syncing behavior, and how connected Zillow workflows may affect their account setup and day-to-day process.
  • Advocate for customers' requests and needs across the entire company, especially as Zillow-connected workflows evolve and customer feedback helps shape the experience.
  • Monitor accounts to ensure customers are thrilled, proactively look for warning signs of churn, and help customers realize value from both core Follow Up Boss workflows and connected Zillow workflows.
  • Onboard and set up new accounts, including customers who are adopting Zillow-connected workflows as part of their initial setup experience.
  • Answer incoming phone calls from customers to offer support.
  • Answer support tickets to help customers and free trials using Zendesk.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Apply directly at Zillow Group →Create a free account for alerts like thisView Zillow Group immigration profile

This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.