viaPhoton
Customer Success Manager
Naperville, IL
Sponsorship not specified$70k-$85kDetected 12 days ago
LogisticsERPCustomer Success5G/LTECommunicationFiber Optics
About the role
- You'll be the connective tissue between our customers and our operations.
- Keep communication clear and proactive across email, Slack, and phone
- Coordinate with sales, engineering, manufacturing, and logistics to align on priorities
Responsibilities
- Managing the entire journey from quoting through delivery, you'll keep communication clean and proactive, resolve issues before they grow, and build trust with the biggest names in hyperscale infrastructure.
- Own the complete customer journey from onboarding through quoting, production, and delivery
- Set expectations early, build realistic timelines, and resolve issues before they escalate
- Maintain accurate ERP updates and bring clarity to workflows that move quickly
- We're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.
- We're building something big, and we want good people along for the ride.
Skills
- Are at your best when systems and priorities shift, and are comfortable learning new tools
Compensation
- $70,000 - $85,000, plus annual bonus
Benefits
- Robust health, dental, and vision coverage that starts on day 1
- Flexible PTO that grows over time
- Compensation: $70,000 - $85,000, plus annual bonus
Company info
- We are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era.
- We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months.
- In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started.
- We're looking for people who want to do their best work with a team that's moving fast.
- Use customer-first judgment to balance stakeholder needs with company constraints
- At viaPhoton, we are committed to furthering our culture of inclusion.
Equal opportunity
- We are an equal opportunity employer and make all employment decisions based on merit and qualifications.
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This listing is sourced directly from viaPhoton's careers page and normalized into a canonical job model.