Morningstar Inc.
Lead Software Engineer, Customer Experience & Reliability
Chicago · Senior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 67%
DOL often reclassifies their job titles
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role offers a unique mix of technical leadership and hands-on engagement, allowing you to influence outcomes while staying close to the technology.
- In most of our locations, our hybrid work model is four days in-office each week.
- No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
Responsibilities
- Lead cross-functional debugging sessions across Engineering, Customer Success Managers, Operations, and Support.
- Support during incidents by tracking decisions, risks, and next steps.
- Review proposed fixes and designs with a focus on reliability, operability, and customer impact.
- Manually reproduce customer issues, isolate root causes, and deploy fixes under time pressure while partnering with L1/L2 support teams to resolve high-priority advisor tickets.
- Recognize recurring issue patterns and provide feedback to feature development teams to drive systemic improvements.
- Identify systemic weaknesses and partner with engineering teams to improve observability, diagnostics, and operational readiness.
- Support and influence emerging automation or AI-assisted diagnostic workflows.
- Mentor engineers and support teams on effective incident handling and production readiness.
- Lead Production Issue Ownership
- Maintain deep technical fluency to:
Requirements
- Hands-on experience with C#,.NET /.NET Core
- Experience working with distributed systems in production
- Familiarity with AWS-hosted systems and cloud-based architectures
Compensation
- 100% 401k match up to 6% of salary
- 1x salary + commission
- Additional medical Wellness Incentives - up to $300-$600 annual
Benefits
- Financial Health
- Stock Ownership Potential
- Company provided life insurance
- Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Company-provided long- and short-term disability insurance
- Emotional Health
- Trust-Based Time Off
- 6-Week Paid Family Caregiving Leave
- Competitive 8-24 Week Paid Parental Leave
This listing is sourced directly from Morningstar Inc.'s careers page and normalized into a canonical job model.