Hyster Yale
Customer Relationship Center Contact Representative I-II
HY US Avon, IN · Mid · Full-time
Sponsorship not specifiedDetected 14 days ago
SalesOutbound SalesExcelInventory ManagementCustomer SuccessCustomer SupportLeadershipCommunicationAdaptability
About the role
- Customer Relationship Center Contact Representatives will utilize multiple systems and navigate across HYMH sales and service channels while working either in person or remotely.
- For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
- EOE/Minorities/Females/Veterans/Disabled
Responsibilities
- Provide centralized sales and service support to Major Accounts and Fleet Management teams
- Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
- Accurately document all interactions for tracking activity, status, and response time
- Support escalations, high-priority accounts, and complex service inquiries as applicable by level
- Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
- Collaborate on continuous improvement initiatives and assist in training and onboarding new team members
Requirements
- Bachelor's degree with no experience required.
- OR a 2-year degree with 2-3 years of experience.
- OR 5 years of relevant experience with no degree.
- Travel Required
Nice to have
- Bachelor's degree in a business related field strongly preferred.
- Or 2 year degree with 5+ years' experience.
- In lieu of degree, 7-10 years of experience and 2-3 years' customer contact experience in a customer facing sales or service system support role.
Skills
- Entry-level to advanced experience based on position level (I, II, III)
- Knowledge of Major Accounts and Fleet Sales and Service platforms
- Mechanical proficiency with forklifts (primarily for level III)
- Strong keyboarding skills for high-volume environments
- Proficiency in Microsoft Excel, Word, and Access
- Ability to apply customer service principles, technical knowledge, and best practices
- Experience troubleshooting issues and providing effective service solutions
- Possess experience handling escalations, work-in-process tracking, and service coordination
- Ability to execute independently while contributing to team success
Benefits
- A full benefits package: paid time off
- medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
- equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
- Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development.
Company info
- Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home.
- As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years.
- What we offer:
- Requires daily communication and relationship building with dealers and customers
- Acts as a liaison between Sales, Sales Operations, Service Operations, dealers, and customers
- Coordinate activities between dealers, customers, and HYMH sales and service teams
- Build and maintain strong relationships with dealers, customers, and internal business partners
Equal opportunity
- We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
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This listing is sourced directly from Hyster Yale's careers page and normalized into a canonical job model.