Suvoda
Technical Consultant
Portland, Oregon
Sponsorship not specifiedDetected 2 days ago
Project ManagementClinical TrialsCommunicationProblem SolvingTime ManagementPublic SpeakingOrganizational Skills
About the role
- Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic.
- Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process.
- Any emails from the Suvoda recruiting team will come from a @suvoda.com email address.
Responsibilities
- Responsible for overall maintenance for the team's IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system
- Lead implementation of system change controls for studies during maintenance phase
- Manage the design of study data integration specifications between the IRT system and other eClinical solutions
- Create data review plans for each of the team's IRT systems and ensure that reviews are completed on time per the plan
- Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues
- Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve
- Proactively identify trends in support data and determine the root cause for repeated/frequent support issues
Requirements
- Bachelor's degree or equivalent experience required
- You can learn more about these types of fraud by referring to this FTC consumer alert.
- If you are based in California, we encourage you to read this important information for California residents linked here.
- Create and distribute support and maintenance reports for each of the team's IRT systems to both internal Suvoda team members and the client's study teams, as required
- work with the Project Manager and other team members as required to identify and implement solutions
- Perform other related duties as required;
Visa & Work Authorization
- Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-criti
This listing is sourced directly from Suvoda's careers page and normalized into a canonical job model.