GeneDx
Customer Engagement Specialist
Gaithersburg, Maryland, United States · Full-time
Sponsorship not specifiedDetected 1 day ago
SalesforceOutbound SalesExcelCustomer SupportClinical Laboratory TechniquesBioinformaticsCommunicationMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care.
- For more information, please visit www.genedx.com.
- Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world.
Responsibilities
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to communicate clearly and effectively
- Must be able to multitask in a fast-paced environment
- Ability to handle stressful or difficult situations with the ability to de-escalate calmly and professionally
- Knowledge of medical terminology to effectively communicate with patients and healthcare providers
- Strong data entry skills with a high level of accuracy and attention to detail
- Excellent phone etiquette and interpersonal skills to provide outstanding customer service
- Passionate about providing excellent customer service in the healthcare industry
- Comfortable interacting with technical staff and other departments
- 1-3 years clinical laboratory, physician's office, and/or healthcare, insurance and/or billing customer service experience
Nice to have
- Proficiency in Microsoft Office, Excel, and Salesforce, with the ability to learn new systems, is a plus.
- Bilingual preferred
Benefits
- Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life.
- The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system, that benefit society as a whole.
- Provide exceptional customer service to patients and healthcare providers
- Understanding of healthcare regulations and compliance requirements to ensure all activities are conducted in accordance with established protocols.
- Ensure accuracy in entering and maintaining patient information and handling medical documentation.
- Ability to communicate effectively with patients, healthcare providers, and team members both verbally and in writing.
- Place client supply orders and arrange for medical kit shipments
- Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues
- Utilize medical terminology for clear communication with patients and healthcare professionals
This listing is sourced directly from GeneDx's careers page and normalized into a canonical job model.