Outset Medical
Clinical Excellence Manager
Boston, MA
Sponsorship not specified$107k-$145kDetected 21 hours ago
ExcelPatient CareFDA RegulatoryMedical DevicesResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Company Overview Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis.
- We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis.
- FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care.
Responsibilities
- Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
- Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.
- Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.
- Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.
- Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drives workflow efficiency improvement to drive utilization.
- Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.
- Relationship building
- Familiar with developing a business plan and ROI
Requirements
- Bachelor's degree in nursing.
- 2+ years of dialysis experience or related field
- Knowledge in compliance regulations and standards.
- Ambition to leverage clinical expertise to advance the business objectives
- Must show ability to excel in a high-energy, fast-paced environment
- Must be detail oriented with excellent analytical and problem-solving skills
- Must be goal-oriented and committed to driving initiatives to resolution
- Excellent interpersonal skills with the ability to persuade decision makers
- Working knowledge of Word, Excel, and PowerPoint applications.
- Must be willing to travel extensively (up to 75%)
Nice to have
- Home Hemodialysis experience strongly preferred
- Direct patient care preferred.
- Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
- National nursing certification preferred
- Nursing leadership experience preferred
Compensation
- National Salary Range
Benefits
- Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program.
- Familiar with the health system accreditation process.
Company info
- Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
Equal opportunity
- Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.
- This policy applies to all employment practices within our organization.
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This listing is sourced directly from Outset Medical's careers page and normalized into a canonical job model.