LifeStance Health

Medical Office Receptionist

SANTA MONICA DOWNTOWN (CA) · Full-time

Sponsorship not specifiedDetected 6 days ago

ExpressComplianceAuditingCustomer SupportHIPAAPatient CareCommunicationAdaptabilityMicrosoft Office

About the role

But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.
Ability to work independently and as a team member.
Required Skills/Abilities:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Compensation: $21.00-$23.50 Hourly with potential bonus
Education and Experience:
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
Willingness to be flexible in responsibilities and easily adapt to the company's needs.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.