Indigobooksmusic

Customer Experience Leader

Stratford, ON, Canada

Sponsorship not specifiedDetected 29 days ago

AccessibilityHRCustomer SupportLeadershipMentoring

About the role

We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us.
Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
As such, we believe in the power of people and their stories.

Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.
Support the planning, prioritization and execution of the work you and the team are doing
Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent
Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions

1-2 years of experience in a customer service, merchandising or operations role
Experience leading others
Ability to prioritize, plan and execute while being agile
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Knowledge of Provincial Health & Safety standards

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
Our Mission is to inspire reading and enrich the lives of booklovers.
We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.