Wiz, Inc.

Wiz, Inc.

Solutions Support Engineer, Weekend 2nd shift, US-APAC

Remote - USA

Sponsorship not specifiedDetected 2 days ago
JavaScriptPythonJavaHTMLAWSGCPAzureCloud PlatformsKubernetesLinuxDevOpsGraphQLRESTCybersecuritySOC OperationsProject ManagementCustomer SupportTCP/IPDNSLoad BalancingCollaboration

About the role

  • As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.
  • Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Responsibilities

  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

Requirements

  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Proficiency with command-line tools and Linux operating system environments

Nice to have

  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
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Skills

  • Come join the organization that is redefining security for the AI era.

Benefits

  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Company info

  • As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.
  • In this role, y ou will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creat ing solutions for customers while scaling our support offering using coding and scripting.
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