Ingram Micro Inc.
Customer Support Rep - Reseller Onboarding - Bilingual in Spanish
Doral, FL, United States of America
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About the role
- This position serves as the primary point of coordination for onboarding processes, enabling new and existing resellers to become operational.
Responsibilities
- Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
- Utilize internal systems and databases to research customer inquiries, maintain accurate records, perform data entry, and support the creation and maintenance of internal and external non-technical documentation.
- Document customer concerns and communicate complaint trends to appropriate departments.
- Determine customer eligibility for technical support and facilitate appropriate escalations.
- Minimum of one year of previous customer service or administrative support experience.
- Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- It's a representation of the things you will be doing, and you may not perform all these duties.
Requirements
- Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience.
- Bilingual English/Spanish Speaking required (Includes reading and writing)
- Familiarity with MS Office tools required- Word, Excel and Outlook email
Compensation
- The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.
- The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan.
- Offers are made within the base pay range applicable at the time of hire.
- New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
- At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives.
Company info
- Support customers throughout the onboarding process, from initial request through account setup.
- Collaborate with internal departments in the screening and approval of potential customers.
- Refer customers to appropriate resources, including sales, billing, technical support, and other internal teams, as needed.
This listing is sourced directly from Ingram Micro Inc.'s careers page and normalized into a canonical job model.