LEGO
Customer Service Representative
Tempe, AZ, USA · Full-time
Sponsorship not specifiedDetected 24 days ago
AccessibilityCustomer SupportCommunicationProblem Solving
About the role
- This role is for our new North American contact center based in Tempe, AZ.
- Successful candidates will be supplied with equipment for hybrid working.
- This classroom-based training will take 4-5 weeks.
Responsibilities
- Build strong and lasting relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Confidence to make your own judgements about what is right for your consumer.
- Ready to Build Something Amazing?
- If you're excited to create magical moments for fans everywhere, don't wait!
Requirements
- This will go into effect once you have completed the 4-week training program and are ready to work independently.
- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
- Attention to detail and ability to multi-task and to prioritize.
- Do you have what it takes?
Compensation
- We offer a starting salary of $43,900 per annum plus fantastic benefits including a performance based/discretionary bonus of up to 10%.
Benefits
- We offer a starting salary of $43,900 per annum plus fantastic benefits including a performance based/discretionary bonus of up to 10%.
- Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Bonus - We do our best work to succeed together.
- When goals are reached and if eligible, you'll be rewarded through our bonus scheme
- The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.
Company info
- We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00am to 12:00pm.
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Your workplace - You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
- We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
- We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.
- Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."
- We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
This listing is sourced directly from LEGO's careers page and normalized into a canonical job model.