Jobgether

Digital Customer Success Manager

Sponsorship not specified$95k-$112kDetected 5 hours ago

ComplianceSalesforceCRMAccount ManagementCustomer SuccessCommunicationPublic SpeakingAdaptabilityOrganizational Skills

About the role

Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!

This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a Digital Customer Success Manager based in United States.
This role offers the opportunity to drive customer engagement, adoption, and retention through scalable digital-first strategies.
The Digital Customer Success Manager will manage a large customer portfolio and create impactful programs that help users maximize platform value.
You will combine customer insights, analytics, and automation to deliver personalized lifecycle experiences at scale.
Working closely with Sales, Renewals, Product, and Support teams, you will influence customer outcomes and long-term growth.
This position is ideal for a customer-focused professional who enjoys solving problems, improving processes, and leveraging data to create meaningful experiences.
The chance to help build scalable customer success programs within a rapidly growing organization.
Manage a portfolio of approximately 500-600 customers through digital-first customer success programs and lifecycle engagement strategies.
Deliver digital business reviews, executive engagement sessions, webinars, and other virtual programs to demonstrate value and strengthen relationships.

The ideal candidate has experience in customer success, account management, or SaaS environments, with the ability to combine relationship management, analytics, and digital engagement strategies.
2-4 years of experience in Customer Success, Account Management, SaaS, or another customer-facing technology role.
Proven experience driving customer adoption, retention, and growth through digital engagement strategies.
Experience using CRM and customer success platforms such as Salesforce, Gainsight, Totango, or similar tools.
Strong understanding of SaaS customer lifecycle management and scalable engagement methodologies.
Ability to explain software capabilities, business value, and use cases to encourage customer adoption.

Competitive base salary range of $95,200 – $112,000 USD, depending on experience, qualifications, skills, and location.

Eligibility for additional compensation opportunities, including bonus or incentive compensation.
Potential equity participation as part of the overall compensation package.
Comprehensive benefits package designed to support employee health and well-being.
Design and execute targeted digital campaigns, including customer nurtures, surveys, adoption initiatives, and educational programs aligned with customer lifecycle stages.
Monitor customer health metrics, usage trends, and engagement data to identify risks, opportunities, and proactive actions.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Why Apply Through Jobgether?

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.