NICE CXone
Senior Technical Account Manager
USA - Remote · Senior
Sponsorship not specifiedDetected 5 days ago
Cloud PlatformsComplianceProduct StrategyStakeholder ManagementAccount ManagementProcess ImprovementPerformance ManagementCustomer SuccessHIPAALeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- Customer Success Manager (CSM) / Senior Technical Account Manager So, what's the role all about?
Requirements
- Bachelor's degree in Business, Technology, or related field, or equivalent experience
- 10+ years of customer-facing experience in Customer Success, Technical Account Management, Professional Services, Consulting, Account Management, or related fields
- Experience managing enterprise customer relationships in complex technology environments
- Experience leading customer escalations, risk management, and cross-functional coordination
Nice to have
- Experience with contact centers, CX, telecommunications, cloud, networking, or security technologies
- Familiarity with regulated industries and compliance frameworks such as HIPAA, PCI, SOX, or FISMA
- IEX Workforce Management (WFM)
- Nexidia Interaction Analytics (NIA)
- Performance Management (NPM)
- NEVA / Advanced Process Automation (APA)
- Engage Recording and Quality Management
- Experience with NiCE solutions including:
Skills
- Strong understanding of enterprise software, cloud technologies, and complex customer environments
- Ability to translate technical concepts into business value for executive audiences
- Executive presence and customer-first mindset
- Strong communication, relationship management, and influencing skills
- Strategic thinker with strong problem-solving and business acumen
- Highly organized and effective in fast-paced, customer-centric environments
- Competencies
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.