HackerOne

HackerOne

Senior Director, Community

Seattle · Director · Contract

No sponsorship$247k-$302kDetected 19 days ago
Agentic AIProduct StrategyCustomer SuccessSensorsResearchLeadershipCommunicationCollaborationProblem Solving

About the role

  • At HackerOne, our global community of security researchers is a key differentiator and strategic advantage.
  • Reporting to the Chief Customer Officer, you will define and execute a multi-year strategy spanning researcher (Hacker) Success, the Live Hacking Events product line, and HackerOne's broader community programs.
  • You will be accountable for the profitability of the live hacking events portfolio, the professional-services delivery and technical execution behind those engagements, and the researcher- and customer-expansion goals that sustain them.

Responsibilities

  • Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio.
  • Lead the professional-services management and technical delivery of live hacking engagements end to end - scoping, researcher staffing and matching, event execution, quality, and customer outcomes - across a complex, high-touch enterprise customer base.
  • Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them.
  • Set and deliver researcher growth and expansion goals tied to the product line - attracting, developing, and retaining the right researchers to meet customer demand and event needs.
  • Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency.
  • Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact.
  • Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation.
  • Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust.
  • Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution.
  • Offensive security is no longer optional - it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever.

Requirements

  • Experience owning a product line, service line, or P&L, including responsibility for profitability and growth targets.
  • Experience managing complex customer delivery and segmentation across global, enterprise accounts.

Nice to have

  • Experience leading security, developer, open-source, technical, or marketplace communities.
  • Experience running live event operations or high-touch professional-services delivery at scale.
  • Experience implementing AI-powered workflows, automation, and engagement programs to improve scale, quality, and efficiency.
  • Experience in high-growth SaaS, cybersecurity, platform, or marketplace businesses.
  • Experience partnering with executive leadership to influence company strategy.
  • Compensation Bands:
  • Tier A: $247-302K
  • Tier B: $222-272K

Skills

  • HackerOne is a global leader in Continuous Threat Exposure Management (CTEM).

Compensation

  • Tier Guide https://drive.google.com/file/d/1CpnuHvyv3ldvgWy7FIttnkH7b0txxuc3/view

Benefits

  • Health (medical, vision, dental), life, and disability insurance*
  • Equity stock options
  • Retirement plans
  • Paid public holidays and unlimited PTO
  • Paid maternity and parental leave
  • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
  • This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Company info

  • we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world's top organizations.
  • HackerOne Values
  • HackerOne is dedicated to fostering a strong and inclusive culture.
  • HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions.
  • We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability.
  • Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.
  • BOSTON, MA; SEATTLE, WA; SAN FRANCISCO, CA; AUSTIN, TX; OR WASHINGTON, DC
  • HackerOne is at a pivotal inflection point in the security industry.

Visa & Work Authorization

  • Visa/work permit sponsorship is not available.
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This listing is sourced directly from HackerOne's careers page and normalized into a canonical job model.