Kong
Sales Strategy and Operations Manager
New York, United States · Vp
Sponsorship not specifiedDetected 37 days ago
SalesforceCRMSalesForecastingProcess ImprovementCustomer SuccessCustomer SupportCadenceLeadershipCommunication
About the role
- Kong is seeking a seasoned Field Operations Manager to join our Revenue Operations team.
- an advocate for and advisor to the AMS GTM Leadership team.
- This role incorporates hands-on execution for a hyper-growth sales team.
Responsibilities
- Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization.
- Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews.
- Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management.
- When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage.
- Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements.
Requirements
- Any additional tasks required by the manager.
Nice to have
- Organization and order during busy periods with composure and focus.
- Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools
- Strong customer service attitude, ability to work independently, and in a fast-paced environment
- 5-8 years of relevant business experience
- A team player who works well in a collaborative environment.
- BA/BS in a quantitative field, MBA, or related graduate degree a plus
- If you don't meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
- Demonstrable competence with Google G-Suite tools
- Excellent quantitative and analytical skills, a data-driven mindset
- Excellent written and communication skills.
Compensation
- Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.
Benefits
- Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications.
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.