Tekion

Senior Customer Success Consultant (Automotive Fixed Ops) - Canada

Virtual - Canada · Senior

Sponsorship not specifiedDetected 42 days ago

Data VisualizationCustomer SuccessCollaboration

About the role

The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization.
It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform.
CVAs are the people CVMs call when a dealer needs more than a conversation.

Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
Maintain current mastery of the Tekion platform across all relevant modules
Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action

Prior experience with Tekion or a comparable DMS at an administrative or power user level
Bachelor's degree in Business, Automotive Management, or related field
equivalent dealership operations experience accepted in lieu of degree
The ability to walk into any dealership and be immediately credible in a room of operators.
Not because of what you say, but because of what you know

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.