Tekion
Senior Customer Success Consultant (Automotive Fixed Ops) - Canada
Virtual - Canada · Senior
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About the role
- The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization.
- It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform.
- CVAs are the people CVMs call when a dealer needs more than a conversation.
Responsibilities
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Requirements
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Bachelor's degree in Business, Automotive Management, or related field
- equivalent dealership operations experience accepted in lieu of degree
- The ability to walk into any dealership and be immediately credible in a room of operators.
- Not because of what you say, but because of what you know
Compensation
- Competitive compensation and generous stock options
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
Company info
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.