CyberSheath
Helpdesk Technician II
United States - Remote · Mid
No sponsorship$70k-$83kDetected 93 days ago
AzureCybersecurityOrganizational Skills
About the role
- CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).
- CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture.
- Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently.
Responsibilities
- Provide escalation support as necessary for Level I Helpdesk staff
- Deploy and maintain security tools and management agents
- Maintain current notes and time entries for all requests in the helpdesk ticketing system
- Create and maintain comprehensive documentation for internal and client systems
- Provide day-to-day operational support for:
Requirements
- Experience with Microsoft Windows desktop and server operating systems
- Experience with Microsoft Office 365 / Azure administration
- Proficiency with Microsoft Server Active Directory / Group Policy
Nice to have
- Knowledge of scripting and automation tools a plus
Skills
- Multifactor Authentication
- Encryption
- Endpoint Detection and Response
- Preferred Certifications:
- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
- Excellent organizational skills including the ability to balance conflicting priorities
- Work Environment
- This role is Remote with the potential for travel to client sites
- Travel expectations - approximately 20%
- Some on-call, shift, and evening work
- CyberSheath is an Equal Opportunity Employer.
- Budgeted Pay Range
Compensation
- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
- Excellent organizational skills including the ability to balance conflicting priorities
- Ability to work independently, remotely, and as part of a team
- This role is Remote with the potential for travel to client sites
- Travel expectations - approximately 20%
- Some on-call, shift, and evening work
Benefits
- Required Education, Experience, & Skills
Visa & Work Authorization
- Must be authorized to work for any employer in the U.S
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This listing is sourced directly from CyberSheath's careers page and normalized into a canonical job model.