Sun Auto Tire and Service

Quick Lube Service Advisor

Spring, TX, US · Full-time

Sponsorship not specifiedDetected 1 day ago

Customer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

Overview Sun Auto Tire & Service Turn Great Customer Service Into a High-Impact Career Are you passionate about cars and customer service?
Join our team as a Quick Lube Service Advisor at Sun Auto Tire & Service.
Sun Auto Tire & Service, a nationwide leader in automotive services.

Requirements

Team Collaboration: Ability to work collaboratively with lube technicians and other team members.
This role requires no previous automotive supervisory or mechanical experience, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills.
Maintain accurate records of customer interactions, services performed, and any follow-up actions required
Professional appearance and proven ability to work in a process-driven environment Possess a valid driver's license Must be at least 18 years of age
Ability to address and resolve customer issues effectively and professionally.
Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
Sales Skills: Ability to recommend additional services and promotions to customers based on their needs.
Working Conditions Environment: Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.

Skills

Problem-solving: Ability to address and resolve customer issues effectively and professionally.
Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping tasks.
Schedule: Full-time position with potential for weekend and evening shifts.

Company info

Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience.
Address and resolve any issues or complaints from customers or team members promptly and effectively.
Ensure the quick lube area is kept clean, organized, and safe at all times.
Adhere to all safety regulations and procedures.
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Customer Interaction: Greet customers warmly, and promptly, and assist them with their service needs.
Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
Build trust and win repeat, loyal customers.
Customer Communication: Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
Billing and Payment: Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
Problem-solving: Address and resolve any issues or complaints from customers or team members promptly and effectively.
Greet customers warmly, and promptly, and assist them with their service needs.

Equal opportunity

Full-time position with potential for weekend and evening shifts.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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This listing is sourced directly from Sun Auto Tire and Service's careers page and normalized into a canonical job model.