PagerDuty

PagerDuty

Forward Deployed Engineer (SDEV)

San Francisco · Staff+

Sponsorship not specified$145k-$219kDetected 7 days ago
TerraformCI/CDSite Reliability EngineeringLLMsAgentic AIIncident ResponseSalesforceLeadershipArgo CD

Stay score

odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level I · 1×
Level I$137,0931 entry
Level II$165,1312 entries
Level III$193,1493 entries
Level IV$221,1874 entries

$20,131 more — $165,131 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.

Based on the DOL prevailing wage for this occupation and worksite, a base salary of $165,131 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.

DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • PagerDuty is seeking a Forward Deployed Engineer (SRE Agent) to join our customer-focused SRE Agent team!
  • The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.

Responsibilities

  • Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills on the agent's extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.
  • Run pilots and unblock customer adoption: Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.
  • Embed and drive SRE Agent adoption:
  • Build and contribute core agent capabilities:
  • Scope, design, and build reusable agent tools, connectors, and skills on the agent's extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.
  • Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.
  • The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
  • With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.

Requirements

  • 8+ years of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).
  • Hands-on experience with LLM and agent systems in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.
  • You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction.

Nice to have

  • Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).
  • Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.
  • Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.
  • Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.
  • Production experience with PagerDuty or competing digital operations and incident management platforms.
  • Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.
  • This role is expected to be in the PagerDuty San Francisco office or a client site at least 2 days a week.
  • Hesitant to apply?

Skills

  • PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations.

Compensation

  • Competitive salary

Benefits

  • As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Learn more, including country-specific offerings, on our benefits site.
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year

Company info

  • Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
  • This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers.
  • What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Integrate with production stacks and progressive delivery: Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.
  • Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.
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This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.