Bose
Client Success Manager
US, MA - Framingham · Mid
Sponsorship not specified$105k-$145kDetected 8 days ago
CRMAccount ManagementBusiness DevelopmentForecastingPerformance ManagementCustomer SuccessCadenceCommunicationCollaborationOrganizational Skills
Stay score
odds of building a lasting career here
51Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The successful candidate will combine strong relationship management with disciplined execution.
- This is an opportunity for someone who enjoys working at the intersection of customers, technology, and business and wants to grow within a dynamic B2B technology organization.
- Identify opportunities to improve adoption, strengthen the partnership, or expand the relationship and engage the appropriate internal stakeholders.
Responsibilities
- Own the day-to-day relationship for an assigned portfolio of partners following contract execution, serving as the primary Bose point of contact.
- Build strong, trusted relationships with partner counterparts and establish a proactive cadence of customer engagement.
- Understand each partner's business objectives, success criteria, product plans, and desired outcomes and help connect those priorities to Bose capabilities.
- Lead regular partner business reviews and other structured customer touchpoints as appropriate.
- Partner with Engineering, Product, Program Management, Marketing, Business Development, and other functions to maintain visibility into commitments, dependencies, and partner-facing risks.
- Support portfolio-wide tracking of post-launch bugs and issues, including status, priority, ownership, partner impact, and escalation needs.
- Ensure partners receive timely and coordinated communication
- Recognize when issues require escalation and engage the appropriate Bose stakeholders to drive resolution.
Requirements
- 3+ years of experience in Client Success, account management, customer operations, business operations, program management, or a related customer-facing role.
- Ability to recognize risk, determine when escalation is required, and communicate issues clearly and constructively.
- Ability to balance strategic relationship management with the tactical execution required to deliver successful customer outcomes.
- Strong relationship-building skills and a customer-centric mindset, with the ability to establish credibility with both external partners and internal stakeholders.
- Excellent written and verbal communication skills, including the ability to create clear customer-facing documentation and communicate effectively across different audiences.
- Highly organized and detail-oriented, with the ability to manage multiple accounts, priorities, deadlines, and follow-up actions simultaneously.
- Strong cross-functional collaboration skills and the ability to drive progress across teams without direct authority.
- Commercial curiosity and comfort working with forecasts, royalty reporting, contractual commitments, and business performance data.
- Comfortable operating in a fast-paced, evolving environment where processes and responsibilities continue to scale.
Nice to have
- Experience in B2B technology, technology licensing, platforms, SaaS, consumer electronics, or other technically integrated partnerships.
- Experience with CRM, royalty reporting, billing, customer success, or business intelligence platforms.
- Experience supporting forecasts, revenue reporting, account planning, or business reviews.
- Ability to translate customer feedback and operational data into clear actions, priorities, and recommendations.
- At Bose, you're inspired to be and do your best and are rewarded for your unique talents!
- As the world leader in audio experiences, we're creating what's next-pushing boundaries and delivering transformative sound experiences for people everywhere.
- Join us and make your next career move a mic-drop.
- Let's Make Waves.
Skills
- Share learnings, best practices, and customer insights across the Client Success and broader Audio Technologies teams.
Compensation
- Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary.
Benefits
- Maintain a clear understanding of partner health, key commitments, risks, opportunities, and upcoming milestones.
Company info
- At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence.
- Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
- Today, Bose Corporation is entering an exciting new era.
- Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences.
- We invite you to join us in this transformation.
This listing is sourced directly from Bose's careers page and normalized into a canonical job model.