Lifeworks
IT Manager, Quality Assurance (Montreal, QC)
Montreal, Quebec, Canada
Sponsorship not specified$50k-$60kDetected 30 days ago
AgileRecruitingPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringActuarial Science
About the role
- TELUS Health is empowering every person to live their healthiest life.
- As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- Join the Quality Assurance (QA) team at TELUS Health as a QA Manager.
Responsibilities
- Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
- Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
- Identify the potential of each team member, define clear career paths, and support their progression
- Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
- Design Sustainable Solutions: Develop and implement improvement projects
- Optimize Team Efficiency: Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
- Be able to collaborate with different teams and stakeholders, understand internal challenges, and use your influence to gain necessary support for projects
- Develop and implement improvement projects
- People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
- Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
Requirements
- Required skills:
- Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
- Experience with digital transformations or modernization initiatives
- Knowledge of talent management best practices
Skills
- University degree in computer science, engineering, actuarial science, or related field
- 8+ years of quality assurance experience
- 3+ years of experience in a QA team management role
- Excellent communication skills, both verbal and written, in French and English
- Solid knowledge of quality assurance processes and industry standards for software testing
- Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
- Passion for helping others grow, identifying their potential, and advancing their careers
- Ability to see the big picture and align individual efforts with broader organizational objectives
- Comfort navigating complex structures, influencing, and managing organizational dynamics
- Available for travel to the Montreal office
- Assets:
- Previous experience in a SAFe environment or large-scale Agile methodologies
Compensation
- $50k-$60k
Benefits
- Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
- Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
Company info
- 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.
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This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.