Brilliant Earth

Retail Operations Coordinator

San Jose, CA · Full-time

Sponsorship not specifiedDetected 7 days ago

SalesCustomer SupportCommunicationCollaborationTime Management

About the role

Showroom Coordinator - San Jose, CA Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs.
As a team member, you will be supporting daily operations within the showroom.
Curious about a day in the life of a Showroom Coordinator at Brilliant Earth?

Manage the security of goods and provide expertise on operational policy and procedure.
Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
Manage and organize appointments for pick-ups, resizing, and repairs.
Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
The team operates in a fast-paced environment and is the engine which drives our company.
Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
We aim to support our growing families.

You're a great candidate if you have:
The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.

Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred

Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

In addition, we offer competitive compensation and a robust benefits package, including:
Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education.
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Mental Wellness Perks.
We offer access to mental health resources, such as self-care apps and seminars.
Medical, Dental, and Vision.
We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
Paid Time Off.
We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
Parental Leave.
Disability and Life insurance.

Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives.
In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.
At Brilliant Earth, we're passionate about the employee experience.
That's why we offer an excellent training program and endless opportunities for career growth!
We offer consistent weekly hours, and 2 consecutive days off.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
At Brilliant Earth, we're committed to your well-being.
That's why we offer a generous 401k match.
Everyone at Brilliant Earth has a voice - we want to hear yours!
If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team.
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
More About Us

This listing is sourced directly from Brilliant Earth's careers page and normalized into a canonical job model.