Hive Health
IT Support Technician (US)
Washington DC
Sponsorship not specified$55k-$63kDetected 70 days ago
ProcurementCustomer SupportCommunicationCollaborationProblem SolvingAdaptability
About the role
- About Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE.
- Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need.
- Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters.
Responsibilities
- Procurement, provisioning, and support of IT hardware including printers, and mobile devices
- Procurement, provisioning, and support of IT software and services
- Implement file and/or folder permissions changes
- End-User web filtering and email security support
- Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
- Support business acquisitions and systems integrations from an IT perspective
- IT configuration and implementation project support
- Proactively suggest and deliver process improvements and fixes
- Document processes and maintain system's administration and end-user guides
- 2 years of technical support experience
Requirements
- Associates degree or equivalent industry certifications required
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Assist in other areas of the IT department as and when required
Compensation
- Our compensation and benefits package is benchmarked across the industry.
Benefits
- At Avalere Health, we ensure every patient is identified, treated, supported, and cared for.
- Our Advisory, Medical, and Marketing teams come together - powerfully and intentionally - to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.
- We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups - Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity.
- These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity.
- We take pride in being part of the Disability Confident Scheme.
- What we can offer Avalere Health aims to empower every employee to develop and thrive.
- We empower our team with the tools, skills, and support needed to think differently and to solve healthcare's most complex challenges.
- We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
Company info
- Ability to work both independently and collaboratively as part of a team.
- At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career.
- Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives.
- Our inclusive culture is at the heart of everything we do.
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This listing is sourced directly from Hive Health's careers page and normalized into a canonical job model.