Xylem
Customer Service Manager
Morton Grove, Illinois
Sponsorship not specified$115k-$130kDetected 5 days ago
Project ManagementSalesforceCRMProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams.
- In this highly visible leadership role, you'll shape the customer experience, develop high-performing teams, and drive continuous improvement across our service operations.
- If you're passionate about building strong customer relationships, coaching talented employees, and using data to improve business performance, we'd love to hear from you.
Responsibilities
- Lead, coach, and develop Customer Service and Application Engineering teams.
- Build lasting customer relationships by understanding their needs and delivering exceptional service.
- Monitor customer feedback and implement initiatives that improve satisfaction and loyalty.
- Lead cross-functional process improvement initiatives that enhance both the customer and employee experience.
- Measure and analyze key performance metrics to drive informed business decisions.
Requirements
- Bachelor's degree in Business, Marketing, Engineering, or a related field.
- Experience improving customer service processes and driving operational excellence.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Experience with CRM platforms such as Salesforce or similar customer management systems.
Nice to have
- Certified Customer Service Manager (CCSM) or similar professional certification.
- Experience managing departmental budgets and resource planning.
- where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
- We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
- Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.
- We reserve the right to modify this job description and assign additional duties as needed.
Compensation
- The estimated salary range for this position is $115k to $130k base plus bonus.
This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.