Nory CO
Customer Happiness Representative (Remote, Seasonal, Part-Time)
New York · Part-time
Sponsorship not specified$10k-$30kDetected 48 days ago
Customer SuccessCustomer SupportResearchCommunication
About the role
- Dive into our world at: www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U.
- Job Description: NORY is seeking a Customer Success Representative to join our summer team.
- If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value.
Responsibilities
- Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
- Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
- Collaborate with cross-functional teams to meet customer needs and drive process improvements.
- Assist with special projects to support the customer happiness team, such as research or system development projects.
- Skilled at building long-term relationships and proactive in improving processes.
- We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
Nice to have
- 10-30 hours per week, Weekend partial availability preferred
- Hours: 10-30 hours per week, Weekend partial availability preferred
Skills
- Empathetic problem solver with excellent written and verbal communication skills.
- Purposeful and driven, passionate about achieving results and making an impact.
- Positive attitude, solution-oriented mindset, and accountable in commitments.
Compensation
- As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable.
Benefits
- Open to feedback, continuously learning, and a team player who values empathy and compassion.
- Join Our Vision:
- At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader.
- As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable.
Company info
- Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
- We are searching for professionals who are not just skilled but also deeply align with our core values.
- We are purposeful in our actions, always asking "why" to cultivate inner motivation.
- We are accountable and disciplined.
- We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.
- "We are reconsidering camps for our 4-year-old.
- Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program.
Equal opportunity
- NORY, Inc. is an equal opportunity employer.
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This listing is sourced directly from Nory CO's careers page and normalized into a canonical job model.