Pendo

Sr. Program Manager, Mind the Product Training

Raleigh, NC / San Francisco, CA / Remote · Senior

Sponsorship not specified$124k-$149kDetected 12 days ago

SparkProduct ManagementProject ManagementSalesforceCustomer SuccessCommunication

About the role

This role is not responsible for writing individual class content.
This is a role based in-office in San Francisco or Raleigh or Remote in the United States.
Use data and AI-enabled workflows to improve productivity, accelerate execution, and enhance customer and operational outcomes.

Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services.
Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI.
Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals.
Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.
Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.
Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward.
Build repeatable processes that allow Mind the Product to scale while maintaining strong customer experiences.
Help develop the contributor network by identifying capability gaps, supporting recruitment, and coordinating onboarding and enablement.

You're rewiring how you work around them.
5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.
Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities.
Experience in product management, product operations, community, or advisory services.
Familiarity with product management practices and the Mind the Product ecosystem.
Experience with AI-enabled workflows and operational automation.

The expected salary range for this role to be performed in San Francisco, CA is $124,000 - $149,000.
The expected salary range for this role to be performed in Raleigh, NC or Remote is $113,000 - $136,000.

Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.
Use these touchpoints to drive continuous learning, improve engagement quality, and identify follow-on opportunities.

You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience.
EEOC: We are an
If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.

equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.

This listing is sourced directly from Pendo's careers page and normalized into a canonical job model.