lineone
(Mandarin & English) Bilingual Customer Support Specialist / Lead
Canada
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportVPNLeadershipCommunication
About the role
- Bilingual Customer Support Specialist / Lead (Mandarin & English)
- Support Level: Tier 1 (with potential translation support and Lead duties)
Responsibilities
- Provide Tier 1 customer support in Mandarin and English across phone, email, and chat
- Support client‑facing communications and translation tasks
- Document interactions and follow established workflows and SOPs
- Collaborate with leads and team members to maintain service quality
- Bilingual Customer Support Specialist / Lead (Mandarin & English)
- Tier 1 (with potential translation support and Lead duties)
Requirements
- Minimum 1 year of customer service or call‑centre experience
- Experience in Tier 1 support (required)
- Ability to remain calm, patient, and solution‑oriented under pressure
- Experience in client‑facing communication
- Familiarity with CRM or ticketing systems
- TBA (flexibility required)
- Candidates must be comfortable in a call‑centre environment, able to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑focused experience.
Nice to have
- minimum 17.5", 1920×1080 resolution
- Wired high‑speed connection (Ethernet required)
- Minimum 50 Mbps download / 5 Mbps upload
- Fiber or cable connection preferred
- These requirements ensure secure access, system compatibility, and high call quality.
Skills
- Windows 11 PC
- Celeron, Pentium, or better processor
- 4 GHz or higher
- Minimum 2‑core CPU with 4 logical processors
- 8 GB RAM or higher
- 10 GB free space on C: Drive
- SSD required for lower‑speed processors
- Monitor: minimum 17.5", 1920×1080 resolution
- Smartphone for two‑factor authentication
- Antivirus software with regular scans
- Webcam for interviews, training, and meetings
- VPN use is not permitted
Company info
- Deliver clear, empathetic, and accurate assistance to customers
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This listing is sourced directly from lineone's careers page and normalized into a canonical job model.