Lab37
Triage & Applications Specialist
Warrendale, PA · Full-time
Sponsorship not specified$70k-$105kDetected 5 days ago
Customer SupportRoboticsCommunicationCollaborationOrganizational Skills
About the role
- Job Description The Triage & Applications Specialist will play a critical role in keeping Lab37's robotic systems operational in the field.
- This person will serve as a system "super user," helping diagnose and resolve user and operator issues, coordinate with remote technical teams, and ensure problems are clearly understood, prioritized, and driven to resolution.
- This role will alternate on-call responsibilities, with on-call coverage that may require availability for up to 24 hours per day.
Responsibilities
- Develop a deep understanding of Lab37's robotic systems, user interfaces, workflows, operational procedures, and common failure modes in order to act as a system super user.
- Travel is not a primary responsibility but would be as needed to support field services
Requirements
- Strong ability to understand and navigate complex user interfaces, system dashboards, logs, alerts, and operational workflows.
- Excellent communication skills, with the ability to translate technical issues into clear next steps for both technical and non-technical audiences.
- Triage incoming issues by gathering context, identifying severity, reproducing problems when possible, documenting findings, and escalating clearly when engineering or field support is required.
Nice to have
- Spanish language proficiency is a plus.
Compensation
- The base salary range for this role is $70,000 - $105,000 per year.
- Base salary is just one part of your total rewards package.
- You may also be eligible for equity awards and an annual performance-based bonus.
- 8 paid holidays per year
Benefits
- Medical, dental, and vision insurance (multiple plans, incl.
- Company-paid life and disability insurance (short- and long-term).
- Optional supplemental life insurance for self, spouse, and children.
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- Paid Bereavement leave
- Paid Parental Leave
- Benefits Summary (USA Full-Time Exempt Employees):
Company info
- Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.
- Job Description
- The Triage & Applications Specialist will play a critical role in keeping Lab37's robotic systems operational in the field. This person will serve as a system "super user," helping diagnose and resolve user and operator issues, coordinate with remote technical teams, and ensure problems are clearly understood, prioritized, and driven to resolution.
- This role will alternate on-call responsibilities, with on-call coverage that may require availability for up to 24 hours per day. The role will also provide backup support for field services and onsite assistance when needed. The ideal candidate is comfortable troubleshooting remotely, navigating complex user interfaces,
- Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production.
- Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction.
- We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.
- The Triage & Applications Specialist will play a critical role in keeping Lab37's robotic systems operational in the field.
- The role will also provide backup support for field services and onsite assistance when needed.
- The ideal candidate is comfortable troubleshooting remotely, navigating complex user interfaces,
- communicating clearly with technical and non-technical users, and occasionally traveling to support system recovery, deployments, customer/operator support, and field investigations.
- Travel is expected for this role and may vary based on field support needs.
This listing is sourced directly from Lab37's careers page and normalized into a canonical job model.