Old Second National Bank
Loan Servicing Team Lead (Indirect Lending)
Oakbrook Terrace, Illinois, United States
Sponsorship not specified$25k-$32kDetected 23 days ago
Process ImprovementCustomer SupportResearchLeadershipCommunicationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft Office
About the role
- For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
- With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
- Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.
Responsibilities
- How We Support You - Old Second
Requirements
- Proficiency in Microsoft Outlook, Word, Excel.
Nice to have
- Serve as an internal resource for loan servicing questions, process guidance, and issue resolution.
- Board new consumer and indirect loans into the core loan system accurately and timely.
- Process loan payments, advances, adjustments, and other account transactions.
- Process file maintenance requests related to consumer loan servicing.
- Prepare and process lien releases, title releases, and collateral release documentation for paid loans.
- Research and clear loan-related exception items, including non-posted transactions.
- Review loan servicing activity to ensure accuracy, completeness, and compliance with internal controls.
- Maintain a strong understanding of applicable policies, procedures, lending regulations, and compliance requirements.
Compensation
- $24.85-$32.25/hour
- Old Second is committed to fair and equitable pay practices.
Company info
- At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
- With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
- Position Overview
- The Loan Servicing Team Lead-Indirect Lending is responsible for overseeing and supporting the daily servicing activities for consumer loans originated through indirect lending channels. This role supports loan maintenance, new loan boarding, payment processing, disbursements, payoff processing, tax and insurance processing, and other loan servicing functions.
- At Old Second, you're first!
- At Old Second we embrace values that foster an environment of community and growth.
- Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
- Be a part of something big as we continue our growth story together!
- The Loan Servicing Team Lead-Indirect Lending is responsible for overseeing and supporting the daily servicing activities for consumer loans originated through indirect lending channels.
- This role supports loan maintenance, new loan boarding, payment processing, disbursements, payoff processing, tax and insurance processing, and other loan servicing functions.
- Lead serves as a subject matter expert for loan servicing processes and systems, provides guidance and training to team members, supports operational efficiency, and ensures work is completed accurately, timely, and in compliance with bank policies, procedures, and regulatory requirements.
- Essential Job Functions
- Provide responsive and professional customer service to external loan customers by phone, email, or other communication channels.
- Prepare consumer loan payoff statements and support payoff processing.
- Monitor and track expiring insurance coverage for consumer loan collateral.
- Monitor, track, and maintain collateral, title, and insurance documentation.
- Support audits, quality control reviews, reporting requests, and special projects as assigned.
- Perform other loan servicing duties as assigned by management.
- Additional Responsibilities - Team Lead
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This listing is sourced directly from Old Second National Bank's careers page and normalized into a canonical job model.