St. Jude Children’s Research Hospital

Manager - Hospitality Services (Retail)

Memphis, TN

Sponsorship not specified$66k-$114kDetected 2 days ago

Process ImprovementPerformance ManagementEmployee RelationsResearchLeadershipCommunicationCollaborationPublic Speaking

About the role

This position is responsible for the campus-wide food and retail service operations.
Ensures customer satisfaction, execution of daily operations, and campus events.
Jude Children's Hospital foodservice standards.

Responsible for the campus-wide food service operations; Ensure customer satisfaction and lead execution of daily operations & campus events.
Implement and manage retail programs to ensure compliance with St. Jude's foodservice standards.
Ensure proper financial controls are in place to manage costs, revenues, and retail sales mix.
Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.
Experience developing and implementing department-wide process improvement initiatives.
Able to deliver results through others by setting stretch goals and holding them accountable.
Builds a culture of customer centricity among peers and teams.
Develops effective plans with clear articulation of schedules, milestones, and deliverables for food services operations (e.g., design exceptional menus, purchase goods).

Maintains all required records and reports, including billing.
ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification required within 3 months of hire.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand
Licensure, Registration, and/or Certification Required by SJCRH Only:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.

High School Diploma/GED required.
Bachelor's degree preferred.
5+ years of progressively responsible food service experience.
(People Managers only) 2+ years of experience managing people as direct reports, preferred.
Some experience presenting in team meetings and/ or to senior management.
Proven performance in earlier role.

Understands nuances and complexities of a customer issue/ requirement and goes above and beyond in thinking through new alternatives.
Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
Works closely with other teams to ensure quick and efficient routine and emergency maintenance procedures.
Demonstrates physical fitness and is able to work in a stressful environment.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the right causes.
Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
Keeps teams energized and focused on high-quality results.
Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well.
Addresses difficult questions and challenges effectively.
Able to effectively influence others using facts and logic.

In recognition of certain U.S. state and municipal pay transparency laws, St.
Jude is including a reasonable estimate of the compensation range for this role.
This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.
It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current salary range is $65,520 - $114,400 per year for the role of Manager - Hospitality Services (Retail).

Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
Minimum Education and/or Training:

Collaborate with key stakeholders (e.g., senior leadership, customers, other teams) to deliver outstanding service levels and guest experience.

This listing is sourced directly from St. Jude Children’s Research Hospital's careers page and normalized into a canonical job model.