Kbr
Field Service Representative (FSR)
Norfolk, Virginia · Full-time
No sponsorshipDetected 2 days ago
CybersecurityLogisticsCustomer SupportCommunicationMicrosoft Office
About the role
- Title: Field Service Representative (FSR) KBR is seeking a technically proficient and customer-focused Field Service Representative (FSR) - HawkeyeFlight Planeside Software to join our team supporting a U.S. Navy program.
- This role will serve as the primary front-line representative supporting fleet aviation maintenance personnel, squadron users, and sustainment organizations.
- Troubleshoot software, hardware, network connectivity, and user-interface issues impacting operational availability.
Responsibilities
- Analyze, isolate, and document system discrepancies and assist engineering teams in identifying root causes.
- Validate software functionality following updates, patches, and configuration changes.
- Develop strong working relationships with squadron personnel, maintenance managers, and government program representatives.
- Maintain detailed records of support activities, issue resolution efforts, and customer interactions.
- Generate service reports, support summaries, and deficiency reports following support activities.
- Provide recommendations to improve software usability, reliability, maintainability, and fleet support effectiveness.
- Support data collection and metrics reporting for program management and customer stakeholders.
Requirements
- Associate's degree in Information Technology, Computer Science, Engineering Technology, Aviation Maintenance, or a related field, or equivalent military/industry experience.
- Minimum of 3-5 years of experience supporting software applications, maintenance systems, or Department of War programs.
- Experience troubleshooting software and IT-related issues in an operational environment.
- Experience creating and delivering end-user training.
- The successful candidate will play a critical role in ensuring system availability, user proficiency, and mission readiness across supported aviation maintenance organizations.
- Support operational demonstrations and program briefings as required.
Nice to have
- Prior experience supporting U.S. Navy aviation maintenance or logistics organizations.
- Experience with HawkeyeFlight Planeside, maintenance management systems, or aviation logistics systems.
- Familiarity with PEMA processes and software sustainment activities.
- Experience supporting naval aviation operations at fleet concentration sites.
- Knowledge of software configuration management and defect-tracking processes.
- Active Secret Security Clearance.
- KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation.
- Belong, Connect and Grow at KBR
Compensation
- KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation.
Visa & Work Authorization
- Able to obtain and maintain a Secret security clearance
This listing is sourced directly from Kbr's careers page and normalized into a canonical job model.