GTI
Senior Scheduler
HM Texas Medical Center - Outpatient Center · Senior
Sponsorship not specifiedDetected 5 days ago
Customer SupportEHR/EMRResearchLeadershipCommunicationMentoring
About the role
- At Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility.
- Additional responsibilities include serving as a resource and trainer for less experienced and new staff.
- SERVICE ESSENTIAL FUNCTIONS - Schedules patients for complex services (e.g., surgery, special procedures) on a routine basis accurately on the appropriate schedule.
Responsibilities
- Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.
Requirements
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- High School diploma or equivalent education (examples include:
- GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Skills
- Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
- Knowledge of mid-level registration/access functions and insurance procedures, including familiarity with insurance network parameters
- Ability to problem solve
- Mid-level understanding of medical terminology and diagnosis/procedural codes
- Ability to remain calm in stressful situations with patience and understanding
- Excellent customer service and professional communication skills
- Proficient computer skills and ability to learn and navigate multiple software programs
- Ability to handle detail work accurately and rapidly
- Strong training, leadership, and mentoring skills
Benefits
- The Senior Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
- Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from GTI's careers page and normalized into a canonical job model.