Ziosk
Client Director (on-site)
Plano, TX · Director
No sponsorshipDetected 51 days ago
Stakeholder ManagementSalesAccount ManagementNegotiationBudgetingProcess ImprovementContract ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- Client Director (on-site) - Plano, TX Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
- Have you ever used a tablet to pay at a restaurant?
Responsibilities
- Set clear account-level goals and success metrics, driving accountability across internal teams to deliver against customer and business outcomes.
- Lead and influence cross-functional teams (Product, Engineering, Operations, Sales, and Client Services) to align on priorities, drive execution, and support customer growth, retention, and expansion.
- Build trust-based relationships with senior stakeholders (VP/C-level) while establishing strong connections across key functions (IT, Operations, Marketing, Finance) to ensure alignment, advocacy, and long-term partnership.
- Manage revenue forecasts, budgeting, and reporting for existing accounts, using a consultative selling approach to align solutions with customer objectives and drive sustainable growth.
- Define and lead the customer success and account management strategy.
- Build and manage a high-performing team of client-facing professionals (directly and indirectly).
- Serve as the executive sponsor and strategic advisor, translating business goals into solutions that drive measurable outcomes and long-term growth.
- Partner with Sales and Product to support renewals, expansions, and customer feedback loops.
Requirements
- Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily.
- Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.
- To The Table - Qualifications
- Exceptional communication, presentation, and relationship-building skills, with the ability to engage and influence stakeholders across IT, Operations, Marketing, Finance, and Executive leadership.
- Strong contract negotiation and contract management skills, including developing a clear statement of work across cross-functional teams.
- Demonstrated learning mindset with the ability to adapt and evolve alongside emerging technologies, including AI, and apply them to drive customer value and business outcomes.
- Software Solutions Industry Knowledge: Understanding the business models, metrics and trends in enterprise restaurant technology.
Nice to have
- Experience working with POS integrations, loyalty programs, online ordering, and restaurant analytics tools.
- Familiarity with change management and enterprise onboarding best practices.
- 10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology.
- Ability to tailor messaging and value propositions to different functional personas, aligning solutions to business priorities and driving adoption and growth.
- Ability to thrive in a fast-paced, growth-stage environment.
- Proven track record of exceeding quotas.
- Experience selling complex solutions into enterprise organizations.
- Exceptional influencing and problem-solving skills across cross-functional stakeholders.
Compensation
- Ziosk is an Equal Opportunity employer offering competitive benefits and compensation.
Benefits
- Track and improve KPIs such as retention, growth, and customer health.
- Customer Health & KPIs
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.
This listing is sourced directly from Ziosk's careers page and normalized into a canonical job model.