Clickup

Clickup

Automations Engineer, Post Sales Systems

United States

No sponsorshipDetected 12 days ago
JavaScriptPythonSQLRESTMachine LearningData EngineeringLLMsRAGAgentic AISalesforceRecruitingCustomer SupportZendeskSystems EngineeringLeadershipCollaboration

About the role

  • This role sits at the intersection of engineering rigor and customer empathy.
  • This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.

Responsibilities

  • Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
  • Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
  • Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
  • Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
  • Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
  • Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
  • Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
  • Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
  • Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
  • Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.

Requirements

  • Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
  • Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.
  • Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
  • Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
  • experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
  • Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
  • Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows.
  • 3-5+ years in systems administration, business systems engineering, or customer support platform work.
  • Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.
  • Technical
  • Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).
  • AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.
  • Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.
  • Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.
  • Operational & Mindset

Skills

  • In-app support, ticket automation, and AI-driven customer interactions.
  • Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).

Benefits

  • Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
  • Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.
  • Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.

Company info

  • the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.
  • We are an AI-native company.
  • Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process.
  • Join us and help redefine what's possible. 🚀

Equal opportunity

  • Employer
  • ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
  • Visa Sponsorship
  • Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Visa & Work Authorization

  • Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
  • Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time.
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This listing is sourced directly from Clickup's careers page and normalized into a canonical job model.