HighFive Healthcare
CX Learning Experience Designer
Austin, US
Sponsorship not specifiedDetected 36 days ago
Project ManagementCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- You will use the LMS (Docebo) to track learner completion and comprehension, and to automate reports and notifications to keep stakeholders and learners informed of progress.
- This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in our Austin, TX office.
Responsibilities
- Maintain and update course content within the LMS, ensuring accuracy and relevance.
- Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
- Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
Skills
- Bachelor's or Master's degree in Education or a related field.
- Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
- Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
- Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee's impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
- Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.
Compensation
- Competitive salary, comprehensive benefits, and real opportunities for growth
Benefits
- Analyze learning needs and objectives to design effective and results-driven learning experiences.
- Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
- Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
- Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
- Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
- Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
- Oversee the management and administration of the organization's Learning Management System (LMS).
- Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
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This listing is sourced directly from HighFive Healthcare's careers page and normalized into a canonical job model.