Code and Theory

Client Engagement Director, Adobe (US)

New York, New York, United States; Remote · Director

Sponsorship not specified$170k-$215kDetected 82 days ago

Stakeholder ManagementAccount ManagementForecastingSupply ChainLeadershipCommunicationCollaboration

About the role

You'll be comfortable navigating a large enterprise organization, partnering with sales/GTM teams, and guiding complex conversations across timelines, dependencies, and tradeoffs.
We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients.
With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve.

Own the partner relationship day-to-day: build trust, drive alignment, and ensure a high-quality stakeholder experience across a complex enterprise org
Immerse yourself in the partner's business and market: stay current on priorities, products, competitive landscape, and industry dynamics (e.g., high-tech/martech trends). Bring informed POVs into planning and stakeholder conversations
Act as the primary liaison between partner stakeholders and internal cross-functional teams (strategy, creative, technology, and delivery/production)
Partner with the Program Director to run the overall program: align priorities, manage expectations, and communicate delivery status, risks, and tradeoffs clearly
Translate partner objectives into actionable agency strategy, ensuring work ladders to measurable outcomes and value realization
Support co-sell readiness: ensure solution packaging, messaging inputs, enablement needs, and implementation considerations are surfaced and coordinated with internal GTM stakeholders
de-escalate issues, resolve blockers, and maintain forward momentum
Partner on commercial and financial oversight: scopes, SOWs, change management, budget alignment, and forecasting-in coordination with the delivery lead
Navigate escalations with clarity and urgency; de-escalate issues, resolve blockers, and maintain forward momentum
build trust, drive alignment, and ensure a high-quality stakeholder experience across a complex enterprise org

Experience working with large enterprise organizations, including comfort partnering with sales and go-to-market teams
Background in agency account management, digital transformation, martech/DXP initiatives, or related consulting/professional services work
Comfort discussing enterprise marketing technology (e.g., CMS/DXP, marketing workflow platforms, content supply chain, measurement) and technology-enabled initiatives
familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud) is a strong plus
Strong judgment and empathy in navigating tension between stakeholder demands and delivery realities-able to protect teams while maintaining trust
Financial and commercial acumen, including experience supporting scopes, budgets, forecasting, and growth pipelines
Experience supporting contract/SOW negotiations and change management

Ensure stakeholders are aligned on timelines, dependencies, and decision points-and that expectations stay realistic as work evolves
Operate with a high-ownership mindset-no "that's not my job": step in where needed to keep the program moving
Strong executive communication skills-able to influence, align, and negotiate tradeoffs across senior stakeholders
from tech to CPG, financial services to travel & hospitality, government and education to media and publishing.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Lead account planning and account health: establish operating cadences, QBR/exec touchpoints, and annual/quarterly planning against shared goals

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology.
We have teams distributed across North America, South America, Europe, and Asia.
The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing.
We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
We're always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $170,000 - $215,000.

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