Primeintellect
Solutions Architect - AI Infrastructure
San Francisco
Sponsorship not specified$200k-$275kDetected 14 days ago
Full-Stack DevelopmentDatabricksDatadogDevOpsMachine LearningAccount ManagementProcurementOnboardingCustomer SuccessCadenceResearchLeadershipCommunicationOrganizational Skills
About the role
- The next generation of AI companies, enterprises, and research teams do not just need more GPUs.
- ROLE IMPACT This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery.
Responsibilities
- Own customer onboarding and deployment coordination from post-sale through production readiness
- Build trusted relationships with customer teams and proactively manage issues, risks, and escalations
- Partner with engineering and operations to ensure customer needs are translated clearly into internal action
- Help define the operating cadence, support infrastructure, and service model for managing technical customer accounts at scale
- Create structure where none exists today, improving both customer experience and internal efficiency as the business grows
- Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements
- the infrastructure frontier AI labs build internally, made available to every ambitious AI team.
- turning high-touch support and deployment work into repeatable processes, better tooling, and durable operational leverage.
- Visa sponsorship and relocation support
Requirements
- 2-5 years of experience in customer success, technical account management, operations, or a similar cross-functional role
- Experience with infrastructure, cloud, DevOps, or enterprise technical products
- Experience in startups or high-growth environments
Compensation
- $200-275k Cash compensation + equity incentives
Benefits
- $200-275k Cash compensation + equity incentives
- Flexible work environment
- Build and improve the internal systems that support customer onboarding, deployment tracking, escalation management, and account health
Company info
- This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery.
- You will work directly with customers to help them onboard, deploy, and scale on Prime Intellect infrastructure, while also building the internal systems, workflows, and automation that make that experience scalable over time.
- Beyond supporting individual accounts, this person will help define how
- Serve as a primary point of contact for customers running AI workloads on our infrastructure
- Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end
- Our platform, Lab, unifies compute, environments, evaluations, secure sandboxes, high-performance training, and deployment into one full-stack system for post-training at frontier scale - from SFT and RL to tool use, agent workflows, and continuously improving production models.
Visa & Work Authorization
- Visa sponsorship and relocation support
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