Relay
Product Operations Manager
Toronto, ON · Full-time
Sponsorship not specified$104k-$127kDetected 116 days ago
A/B TestingProduct ManagementProduct StrategyCollaborationMentoring
About the role
- We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
- Relay is entering an exciting new chapter of growth!
- Our product team is scaling quickly, but how we plan, communicate, and operate needs consistency across teams.
Responsibilities
- Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher-quality product development
- Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
- Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
- Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration)
- Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation
- Support the integration of AI-enabled workflows and data-driven automation into core product and operational practices
- You'd rather build something better than defend something familiar.
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
- You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
- You're comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
Requirements
- 6 years of experience in product operations, product strategy, or a similar cross-functional role at high growth company
- Strong ability to define measurable success metrics and hold yourself accountable to them.
Compensation
- Relay employees are Relay owners, complete with equity and a competitive salary.
- Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher-quality product development
- Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
- Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
- Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion
- Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration)
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
Benefits
- enjoy full health benefits from day one: no probation period required.
- We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Company info
- as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Why Relay Might Be the Perfect Fit For You
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- We're looking for people who are relentless, curious, and care deeply about the work.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
This listing is sourced directly from Relay's careers page and normalized into a canonical job model.