Vamonosit
MS Teams Voice Engineer
ALEXANDRIA, Virginia · Senior
Sponsorship not specifiedDetected 30 days ago
PowerShellProcess ImprovementVendor ManagementCiscoVoIPLeadershipCommunicationCollaborationMicrosoft Teams
About the role
- This role combines technical leadership with people leadership, serving as both a hands-on senior engineer and a mentor responsible for guiding a team of voice engineers.
- Microsoft Teams Phone / Direct Routing / Operator Connect
- Cisco Unified Communications Manager (CUCM)
Responsibilities
- Lead the design, deployment, and support of enterprise voice and unified communications solutions
- Define and maintain voice architecture standards, documentation, and best practices
- Own voice-related capacity planning, resiliency, and high-availability designs
- Lead, mentor, and develop a team of voice engineers
- Partner with stakeholders on voice roadmaps and modernization initiatives
Requirements
- Experience troubleshooting complex call flow and voice quality issues
- In-Depth knowledge of Teams Call Quality Dashboards
- Required Skills & Qualifications
- 7+ years of experience supporting enterprise voice/telephony environments
- Strong experience with one or more of the following:
Nice to have
- Experience migrating legacy PBX systems to cloud or UCaaS platforms
- Scripting or automation experience (PowerShell, APIs, or similar)
- Industry certifications such as:
- Microsoft 365 Certified: Teams Voice Engineer, Expert.
- Cisco CCNP Collaboration
Skills
- Strong documentation, communication, and stakeholder engagement skills
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