Kalepa

Enterprise Client Success Manager (New York)

New York, NY · Vp

Sponsorship not specified$150k-$210kDetected 105 days ago

SalesCommunicationPublic SpeakingUnderwriting

About the role

For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started.
Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber.
Leverage large datasets to analyze the impact on client KPIs

Deliver Customer Impact
We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here.
to build the AI operating system for decision-making across insurance.
Own end-to-end deployment and configuration of Kalepa's SaaS platform from kickoff through go-live
Build trusted relationships with client stakeholders across technical, operational, and executive teams
Prepare and deliver presentations to C-level executives
The team functions as a strategic partner to our clients and a bridge to our development team, and supports all aspects of the post-sale lifecycle: deployment of our platform, client partnership, onboarding, working with Kalepa's development team, cross sell / upsell, and renewal.
In this role, you will be expected to own client partnerships and contribute to the development of Kalepa's Client Success function, in partnership with and reporting to the VP who leads the group.
You will be expected to ensure that Kalepa's clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team.
Plan, execute, and lead client user training

You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
You have a strong analytical and technical foundation, are commercially oriented and data-driven.
You are excited about bringing a world-class solution to clients to rapidly grow ARR.
Travel to clients will be required and encouraged when practicable.

software that can read, reason, decide, and act inside real workflows and operate over long-time horizons.
Kalepa begins by augmenting professionals with the tools to succeed at their jobs.
That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time.
Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions.

Competitive salary (based on experience level).
The salary range listed is an estimate and will vary based on a variety of factors.

20 days of PTO a year
Healthy living/gym stipend.
Mobile phone bill stipend.
Continuing education credits.
100% covered medical, 100% covered vision and dental for individuals and families, and others

Many organizations have a dusty list of corporate values that no one ever follows.
Kalepa is not one of those companies.
Our values are designed to unlock the potential of our employees.
We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it.
Global team offsites (2021

This listing is sourced directly from Kalepa's careers page and normalized into a canonical job model.