Planned Parenthood Los Angeles

Operations & Security Support Technician - Los Angeles, CA

Downtown Los Angeles · Full-time

Sponsorship not specified$35k-$43kDetected 37 days ago

Incident ResponseProcess ImprovementCustomer SupportLeadershipCommunicationCollaboration

About the role

Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
Monitor enterprise IT systems, networks, and applications in a 24/7 operations environment, responding to critical alerts including network outages, system failures, and site disruptions.
Serve as the first line of response for overnight IT incidents, ensuring rapid triage, prioritization, and escalation of issues based on severity and business impact.

Provide technical support to overnight Security and Facilities operations teams, troubleshooting hardware, software, network connectivity, and access issues impacting security systems.
Manage incident tickets from creation through escalation, ensuring accurate documentation, timelines, and actions taken.
Maintain situational awareness during major incidents and support incident bridge communications as needed.
Support overnight maintenance activities, system checks, patching efforts, and operational readiness tasks.
Assist with assigned IT operational projects and administrative tasks intended to support and offload daytime IT teams.
Maintain documentation related to incidents, troubleshooting procedures, and operational support activities.
Planned Parenthood Los Angeles is seeking an experienced Operations & Security Support Technician with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters.

This role offers hands-on support to users across the organization and contributes to special projects as required.

High school diploma or equivalent required.
Associate degree, technical certification, or equivalent experience preferred.
At least 4 years' of experience in IT support, NOC, Service Desk, Desktop Support, or Infrastructure support role required.
Experience monitoring and supporting enterprise systems, network infrastructure, internet connectivity, and endpoint devices required.
Experience with IT ticketing systems, monitoring platforms, and escalation procedures required.
Experience supporting physical security technologies such as badge access systems, surveillance systems, or monitoring platforms highly preferred.
ITIL, CompTIA A+, Network+, Security+, or similar certifications preferred.
Available to work an overnight shift of 9pm-5am.

At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic.
Protected categories include:
PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.
The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County.
Medical, dental, and vision coverage options for you and eligible dependents
403(b) Retirement plan with up to 3% employer match
Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams.

This listing is sourced directly from Planned Parenthood Los Angeles's careers page and normalized into a canonical job model.