Ramp
Senior Manager, Strategic Technical Consulting
New York, NY (HQ) · Senior · Full-time
Sponsorship not specifiedDetected 12 days ago
AccountingProcurementERPHRISCustomer SuccessLeadershipCommunicationMentoringNetSuite
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Technical Consulting is Ramp's post-sales technical delivery team.
- When a finance org needs Ramp to work the way their business actually runs, this is the team that takes customers through that transformation, from complex accounting issues to integration errors to everything in between.
- Your team is the last line of technical escalation for these accounts - there is no tier above you.
Responsibilities
- Lead and grow the Strategic Technical Consulting team - coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
- Own post-sales technical implementation for Ramp's largest accounts - accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
- Co-own activation milestones with Customer Activation - build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
- Define the Strategic delivery model - scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
- Partner cross-functionally at the leadership level - Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops - to align on roadmap, feedback loops, and segment strategy
- Set precedent where none exists - make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the same
Nice to have
- Experience at an ERP or financial systems vendor (Workday, NetSuite/Oracle, Sage Intacct, Coupa) or in a Big 4 / systems integrator implementation practice
- Background in fintech, spend management, or AP automation
- Experience standing up or scaling a technical consulting / professional services function from an early stage
- Budget for intra-office travel
- 401(k), including employer match on contributions made while employed by Ramp
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
Company info
- Strategic customers arrive with multi-entity structures, legacy ERPs, in-flight finance transformations, procurement and treasury requirements, and executive sponsors who expect a named technical leader in the room.
- Turn field insight into product influence - synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the field
- Proven track record owning post-sales implementation for large, complex customers - multi-entity, multi-system, executive-sponsored engagements
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.